Instant messages with chatbots can help customers get answers to their questions and reassure them that a professional will be able to address their concerns. This eliminates the need for them to go to other competitors and allows them to get frustrated. Unfortunately, the longer it takes for customers to get their questions answered, the more they tend to get frustrated and this can negatively affect the brand’s reputation.
Despite the concept of providing excellent customer service, it can be hard for companies to keep up with the demands of their customers. For instance, if a company provides a service in a different time zone, they might not be able to respond quickly enough to their inquiries. Having a Facebook Messenger bot can help address these issues.
A chatbot can answer repetitive questions or guide visitors through a website. It can also field multiple inquiries at once and provide the appropriate answer within seconds.
Despite the limitations of the technology, businesses can still use Facebook Messenger chatbots to improve their customer service and save money. They can also help free up their human agents to focus on more important tasks.
There are many types of chatbot that you can create, and you can use them for various purposes. For instance, you can design a chatbot that responds to after-hours inquiries, or you can create one that takes on customer service tasks. We’ll talk about several chatbot scenarios that you could try out for your business below.
1. Welcome Bot
Although you want to provide the best possible service to your customers, not everyone will need a human agent to resolve their issues. For instance, some people may want to complete a transaction or provide information to continue their purchase. However, a human agent might not be able to address these mundane questions. Instead, you can dedicate a dedicated team of agents to handle more complex issues.
A chatbot can be used to solve your shopping-related problems. It can be used in Facebook Messenger to answer basic questions or provide more complex assistance.
With a chatbot on Facebook Messenger, you can quickly resolve most of your client’s issues and get rid of some of the most common chat spam. It can help your team focus on more demanding tasks and improve customer satisfaction.
2. After-Hours Chatbot
Even though your customer service team is on point, they’re also human. They may go home at the end of their shift, get sick, or get stuck in traffic. Even if you have support available 24 hours a day, seven days a week, you still have a chance of having a query fall through the cracks. A chatbot can help you manage these situations.
After-hours bots can be used in certain situations, such as when an agent is not available. They can notify people about the business’s operations and provide them with follow-up instructions.
A chatbot can help gather information about potential customers so they won’t have to visit your website again. It can also help you find new leads, and it can make it easy for you to build a strong relationship with your customers.
3. Survey Bot
Online surveys are very useful for companies as they allow them to collect a wide range of information about their customers. They also provide them with a deeper understanding of their customers’ preferences. Unfortunately, customers tend to find these surveys very boring and do not like them.
People tend to avoid answering survey questions because they don’t want to waste their time. Fortunately, there are chatbots that can help gather information for you.
A survey bot is a reliable alternative to traditional online surveys due to one crucial catch. Unlike regular ones, survey bots can engage users and provide feedback instead of taking a survey. This is because bots can be named and designed to make them feel like they’re participating in a conversation.
Many people who open a survey become discouraged when they see several questions. A chatbot will then prompt them to start the survey before they click on the next one. To catch the attention of the survey taker, add emojis to each question.
4. Lead Generation Bot
Most of the time, chatbots are good at narrowing down responses and answering general questions. However, they can also ask specific questions to turn conversations into leads.
The chatbot can collect various details about a person’s contact information such as their name, email, and product preferences. Once this information is gathered, the chatbot can provide a personalized response to the individual.
Instead of requiring people to fill out a form to contact you, a chatbot can let them interact with you through a short conversation. Creating effective chatbots for businesses can help boost their engagement and attract more potential customers.
After the conversation ends, the individual is more likely to provide their details to the chatbot. It will then send this data to a back end so that a human can use it to connect with their client.
5. Competition Chatbots
A chatbot that’s designed to compete with others is a fun way to introduce your brand to potential customers. It can help them complete various tasks, and it can also entertain them with short questions about your company’s history or products.
A competition bot is a way to interact with your clients on a personal level and promote your company. It can also provide exclusive discounts and bonuses to the people who correctly answer questions. This type of bot can help boost the number of leads and sales.
6. Appointment Bot
Whether you own a medical center, a law office, a restaurant, or a beauty salon, booking appointments, setting up services, or consulting clients is a vital part of running a business. It’s important to find a slot for everyone who wants to use your services or products. If potential customers can’t book, they’ll leave.
Because of the busy schedules of large clients, they may not be able to make an appointment at regular business hours. This is why it is important that you have something that can accommodate their schedule.
People prefer to book an appointment immediately, and this is because they are more likely to go to another entity if they have to wait. With a chatbot for business appointments, you can bridge this gap and provide a convenient and personalized service to your customers.
A chatbot can help your customers find an appointment slot by asking them about their preferences and providing relevant information. Your staff can then focus on the people in front of them.
7. Navigational Bot
A navigational chatbot is a chatbot that helps visitors find relevant content by conducting a short conversation. This type of chatbot can also show a variety of products and services that are related to the topic the visitor is looking for.
For instance, let’s say that you sell shoes. A visitor would open your chatbot and tell it that they’d like to buy a pair of blue-colored shoes in size seven. It would then pull up all of the products that match that description and provide them with a link to your website. This process can improve the customer journey as it allows them to easily find and purchase products. Your chatbot can additionally adapt to changes in messages and themes.
8. Internal Assistant Bot
In the final part of our discussion, we’ll talk about an internal assistant bot. It’s a tool that aims to help your staff members find answers to their questions without getting in the way of their daily work.
For instance, you create a chatbot that serves as a project management tool for your team. It’s designed to provide members with all the necessary information about their tasks and clients. If they have a question, the chatbot will immediately respond to them.
New employees often have questions about their roles and responsibilities, and a chatbot can help them navigate through all of the details you’ve stored in it. This tool will save them a lot of time and effort by not having to look for answers from a specific individual.
You Can Start Building Your Chat Bot Today
With our SocialMate platform, you can start building your first Boot Screen simply and easily, without any special skills or software knowledge. You can start by looking at Docs from here that will take you step-by-step until you succeed at the Boot Chat work that’s right for you!